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Soundora — Support

Soundora is a clean, offline music player for the songs on your device. Answers to common questions are below, and we're always happy to help by email.

Why can’t I see some of my songs?

Soundora shows the music stored on your device. If a song is missing, check that it is in your device’s music library, then tap the refresh icon in the header to re-scan.

Soundora says it can’t access my music.

Soundora needs permission to read your music. Open your device’s Settings, find Soundora and allow access to music or audio files, then return to the app.

How do I make a playlist?

Tap + on the Playlists tab to create one, then long-press any song anywhere in the app to add it. You can reorder or remove songs at any time.

How do I use the equalizer?

Open the full-screen player and tap the equalizer icon at the top right. Adjust the bands yourself or pick a preset such as Bass Boost or Vocal. Your settings are remembered.

How do I change the language?

Open the menu in the app and choose Language. Soundora is available in English, Spanish, French and German.

How do I shuffle or repeat?

Use the shuffle and repeat buttons in the full-screen player.

Does Soundora use the internet or stream music?

No. Soundora plays only the music files already on your device, and it works fully offline.

How do I delete my data?

There is no account. Everything Soundora stores (playlists and settings) is on your device, and uninstalling the app removes it. Your music files are never changed.

Still stuck? Get in touch.

cjrutledge@gmail.com — we aim to reply within 48 hours.