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My Medication — Support

My Medication: Tracker & Alarms keeps your medication, reminders, stock and repeat prescriptions on your own phone. Answers to common questions are below — and we're always happy to help by email.

This is test software. Keep your current routine going.

It may fail to remind you. Not "might be slightly buggy" — it may quietly not tell you, on a day when you needed telling, and neither you nor the app will necessarily notice at the time.

So keep doing whatever you do now — your pillbox, your phone alarm, your list on the fridge — and run this alongside it. Nothing in this app should be the only thing standing between you and a dose.

If a reminder does not arrive, please tell us. That is the most useful thing you can send, and the easiest to forget, because nothing happened.

It does not give medical advice

My Medication helps you organise medication, reminders, stock, and prescription renewals. It does not replace advice from a doctor, pharmacist, or other qualified healthcare professional.

It does not diagnose anything, suggest a dose, tell you what to do about a missed dose, identify a tablet from a photograph, or check whether two medications interact. It organises what you type into it. Anything about your actual medication comes from your doctor, your pharmacist, the label, or the leaflet in the box.

Getting started

Do I need an account or an internet connection?

No, to both. There is no sign-up, no sign-in, and no server. Everything you enter stays on your phone, and the app makes no network requests at all — on Android the released app does not even ask for internet permission.

This also means there is nothing to sync. Your medications live on the device you entered them on.

How do I add a medication?

Open the Meds tab and tap Add medication. You can record its name, strength and form, what it looks like, a photograph of the packet, and the doctor or pharmacy it comes from.

To be reminded about it, add a schedule to it — that is what turns a medication in your list into doses on your Today screen.

What kinds of schedule can I set?

Every day; certain days of the week; every few days; specific dates; some days on and some days off; or only when needed. Each schedule can have several times a day, and each time has its own dose amount.

An "only when needed" medication has no fixed times — you record those doses as you take them.

Reminders

A reminder did not arrive. What should I check?

Please tell us as well as checking these — a missing reminder is exactly what this test is trying to find.

How long does Snooze postpone a dose?

Snoozing from the notification on your lock screen postpones it by 10 minutes.

Snoozing inside the app asks you how long each time — 5, 10, 15, 30 or 60 minutes. Either way, the new time is counted from the moment you snooze, not from when the dose was originally due.

Can I stop reminders showing my medication's name on the lock screen?

Yes. Settings → App lock → Reminder notifications gives you three levels: show the medication name, say only that a medication is due, or say as little as possible.

There is a trade-off worth knowing. Only a named reminder can carry Taken, Snooze and Skip buttons, because the quieter levels do not say which medication it is — with those you snooze from the lock screen but open the app to record a dose.

Your phone always shows the app's name beside its own notifications, and no setting here can hide that.

I missed a dose. What should I do?

Follow the instructions supplied with your medication, or contact your pharmacist or doctor if you are unsure what to do. Do not take an additional dose unless advised by a healthcare professional. This app cannot advise you.

In the app, you can record what actually happened — taken, taken late, or skipped — and you can correct any record afterwards.

Stock and prescriptions

How does stock tracking work?

Turn tracking on for a medication and tell the app how much you have. Every dose you record as taken comes off the total, and the Stock tab shows what is left, roughly when it will run out, and when to request more.

You can adjust the amount at any time — a new pack, a recount, or something wasted, damaged, lost or expired. An "only when needed" medication has no run-out date, because there is no schedule to predict from.

For pens, inhalers and vials the app counts whole units rather than what is left inside each one. If you throw one away part-used, record the remainder as wasted.

Does the app order my repeat prescriptions?

No. You do the asking — the app only keeps track of where your repeat has got to: requested, approved, with the pharmacy, being prepared, ready to collect, collected.

It will tell you when it is time to request one, based on how much you have left, and you can record a part collection if the pharmacy only gives you some of it.

Reports, backup and privacy

Can I show my doctor a record of what I have taken?

Yes. History → Reports makes a summary of any period as a PDF to read and print, or a CSV spreadsheet. You choose what to include — doses, stock changes, prescriptions, your medication list.

You see the whole file in a preview before anything is sent, and nothing leaves the app until you confirm.

How do I back up my data, and what happens to my passphrase?

Settings → Backup makes a single encrypted file that you save wherever you like. You choose a passphrase when you create it.

Nobody holds a copy of that passphrase — not the app, not us, not Apple or Google. There is no reset and no recovery code. A backup whose passphrase has been forgotten cannot be opened by anyone, ever. Please write it down somewhere safe.

Because the app keeps nothing on a server, a backup is the only way your information survives losing, resetting or replacing your phone. Make one before you install an update.

Can I lock the app?

Yes. Settings → App lock can require Face ID, Touch ID or a fingerprint — with your device passcode as a fallback — before the app will open. There is also an option to block screenshots and screen recording of the app.

Turning the app lock on or off does not affect your existing backups. Those are protected by their own passphrase.

What information does the app collect about me?

None. There is no analytics, no advertising, no crash reporting, no device or advertising identifier, and no location. Photographs you add have their EXIF data — including GPS coordinates — stripped when they are imported.

The app never asks for your name, email address or phone number.

How do I delete my data?

There is no account to close — everything is on your device. Uninstalling the app removes its database, your photographs and its records along with it.

Backup files you saved elsewhere yourself are yours, and the app never touches them. Delete those the same way you would any other file.

Other questions

Can I manage medication for more than one person?

Not in this version. My Medication currently keeps one person's medication. Managing several people from one phone is something we are considering for a later release — if you need it, please say so by email, it helps us prioritise.

Which phones does it work on?

iPhones running iOS 15 or later, and Android phones running Android 7.0 or later. There is no tablet-specific layout yet, and no web, Mac or Windows version.

The app says a dose was taken, but I do not think it was

The app records what was tapped — it cannot observe you and cannot confirm a medication was actually taken. Every record can be corrected afterwards: open the dose from the Today screen or from History and change it. Corrections are marked as such, so the record stays honest.

Still stuck? Get in touch.

support@cjdesigns.app — we usually reply within a day or two.

If you are reporting a reminder that did not arrive, telling us the medication's schedule, the time it was due and your phone model helps enormously.