Mailisimo — Support

How do I add an account?

Tap Add account — on the Home screen when you have none yet, or in Settings › Accounts at any time — and pick how you sign in:

• Gmail or Outlook/Microsoft: choose the provider and sign in through your browser. Mailisimo never sees your password, and your login stays with Google or Microsoft.
• iCloud or Yahoo: these need an app-specific password. Create one in your Apple or Yahoo account security settings, then use it in Mailisimo in place of your normal password. Sign in with your full email address.
• Any other provider: enter your email address. If Mailisimo cannot detect the servers automatically, enter your IMAP (incoming) and SMTP (outgoing) host, port and security (SSL/TLS or STARTTLS) — your provider publishes these.

After an account is added, Mailisimo fetches your recent mail automatically. Pull down on a list to check again at any time.

Which email providers are supported?

• Gmail and Google Workspace — via Google sign-in
• Outlook.com, Hotmail, Live and Microsoft 365 — via Microsoft sign-in
• iCloud Mail — with an app-specific password
• Yahoo Mail — with an app-specific password
• Any other provider offering IMAP and SMTP — with your username and password (or app password) and server details

Mail isn't appearing — what should I check?

• Pull down on the mail list to refresh, and check Settings › Accounts for an account asking to be reconnected.
• For Gmail and Microsoft, make sure you granted permission to read your mail on the sign-in screen.

Why can't I edit a contact in Mailisimo?

Contacts in the Contacts tab are imported from your phone's address book and are not editable inside Mailisimo. To change a name, number or other detail, edit the contact in your phone's own Contacts app, then re-import from the Contacts tab in Mailisimo to bring the update in.

Does Mailisimo read my contacts automatically?

No. Your device's address book is only read if you explicitly choose to import it from the Contacts tab, and the permission prompt appears only at that moment. You can remove everything the import added at any time, without affecting the People built automatically from your mail.

Is my mail stored securely?

Yes. Mailisimo's local database is encrypted at rest (SQLCipher, AES-256), with the encryption key held only in your device's Keychain or Keystore. Your sign-in credentials and tokens are stored the same way, and never leave your device.

Full details are in the Privacy Policy.

Why are images blocked in some messages?

Remote images — including invisible tracking pixels some senders use to tell when a message was opened — are blocked by default. Tap the notice on a message to load images just for that one, or always for that sender.

How do I remove an account, and what happens to its data?

Settings › Accounts › remove. This deletes every message, attachment, contact and reminder stored for that account on your device, and its saved credential, and attempts to revoke the sign-in token with your provider.

Which platforms does Mailisimo work on?

iPhone, iPad, Mac and Android.

Does Mailisimo send my mail anywhere else?

No. Sending a message goes to your own provider's outgoing (SMTP) server and nowhere else — there is no Mailisimo server in that path.